For Services and Protocols at the Resort Click Here
To Access and Remit the Travel Compliance Form Click Here
For Our own Testing Site Partner in Portsmouth, NH Click Here
For Overall Travel to Maine and FAQ Click Here
For Walgreens Testing information Click Here
Happy New Year and thank you to our guests and community at large for supporting Cliff House during one of the most turbulent times in the hospitality industry and health of our nation.
As we look to the future, hopefully, placing the past year’s wellness or lack thereof, in our rear view mirror, we remain vigilant during this time of transition; and celebrate the improved therapies, the increase in rapid testing, and the roll out of the vaccinations.
Over the past year, Cliff House has invested enormously in safety and protection for our guests and staff. This investment includes purifying the air, whether in the guestrooms with HEPA filters or in the public space with UV lights in the HVAC systems to glass surrounds for dining, and even private Igloos. You may often view our ghost buster style cleaning machines to sterilize and kill bacteria and the COVID virus throughout the property. Should you have any allergies; you will feel like you are in heaven.
Travel plays an important role in wellness, however, can also be stressful before reaching your destination, whether via planes, trains, or automobiles. As you envision your plans to visit Cliff House, we have facilitated the testing process before you arrive with our Stay Safe Package. For guests who choose to book this package, we offer mail in testing for nasal PCR directly to your home. You will receive your results 72 hours prior to your arrival. Yes, this is one less thing to worry about. Should you wish to quarantine at the hotel, provided you have been out of harm’s way prior to visiting; we have options for you as well with specified outdoor areas to socially distant from others. You will receive the protocols to allow for a peaceful visit this winter season. You can select any additional information on the links above to facilitate your trip along with the state compliance certificate.
Cliff House welcomes you to join us for a stress-free getaway where you can receive the privacy of your guestroom, dining deliveries, and safe and secure restaurant dining. Our Spa is equipped with the latest technology to ensure therapies are safe; an indoor or outdoor workout is painless except for any muscle aches you might endure on yourself, the infamous hot tub with ocean views, the indoor pool, and even our oceanfront golf range for solo activities. Physically distant recreational activities are bountiful on 70 acres of pure, natural joy on the coast of Maine. Perhaps you can enjoy an indoor plein air art experience with our artist in residency or catch a movie on the giant screen in Hartwig Theatre.
We follow all protocols and requirements by CDC, the State of Maine, American Hotel & Restaurant Association, National Restaurant Association, and International Spa Association. In fact, we have gone above and beyond the expectations and masked many aspects for greater relaxation. Although this investment was unplanned and certainly not on our radar when we entered 2020; we felt it was what we believe our guests would expect and appreciate to secure a peace of mind.
As you ponder the guest experience, the following should provide you with an overview. Guests will have full use of their own vehicles in the self-parking lots while valet parking remains on pause. Our bell service will continue to assist with luggage throughout the resort. Upon arrival to your guestroom, you will remain the king or queen of your castle. Our housekeeping staff will not enter your room for mid-stay cleaning or turn down. However, through convenient touchless technology, you may request any needs and care while staying with us ranging from in-room delivery of dining, linens, or amenities. Our staff is equipped with facial masks and gloves. If a staff member is required to enter a room to assist with any required urgent guest issues, they will follow a strict protocol.
Once again, on behalf of our entire Cliff House team, we thank you for visiting with us and sincerely look to seeing you either over the holidays or the coming months. In the interim, please stay safe and healthy for you and your families.
Nancy J. White
In order to keep our guests and staff safe at Cliff House we highly recommend rapid testing for peace of mind before you arrive. Please see our two recommended providers offering rapid testing by appointment in our FAQ. A list of all testing sites in Maine can also be found at Get-Tested-COVID19.org.