Thank you to our guests and community at large for supporting Cliff House during one of the most turbulent times in the hospitality industry and health of our nation.
As we look to the future with brighter outlooks, hopefully, placing the past year’s wellness or lack thereof, in our rear view mirror, we want to remain vigilant during this time of transition as we anxiously await for improved therapies, increased rapid testing, and vaccinations.
We feel the worst is behind us and we look towards a future of relaxation, solstice, and joy with our families, friends, and loved ones. The idea of an embrace without reluctance or, even a mask is something to envision as we ring in 2021. However, in anticipation and preparation for these more enjoyable times ahead, we will remain vigilant in our mission to stay the course for wellness.
Travel plays an important role in wellness, however, can also be stressful before reaching your destination, whether via planes, trains, or automobiles. As you envision your plans to visit Cliff House, we want to briefly recap the safety and security protocols we have taken and will continue to do so as we enter the final months of 2020. Many aspects of our efforts are hidden and behind the scenes. First, we protect our staff to ensure they are wearing appropriate gear, trained and practiced in the new sanitation protocols. In addition, each team member receives a temperature check before arriving into their role at the resort. Second, our guests are required to follow travel protocols which are communicated in advance with outline testing, quarantine information, and travel documents with information about state requirements directed by the Governor of Maine. Arriving guests also receive temperature checks to ensure wellness upon entry.
Throughout the resort, we have installed UV Lights in our HVAC systems to kill bacteria and the COVID virus. In addition, we have installed air purifiers in each guestroom and throughout the public space which contain HEPA filters to further capture bacteria. Should you have allergies, you would feel the air quality to be heavenly. Through this year, we have followed and frankly, exceeded safety protocols and requirements by CDC, the State of Maine, American Hotel & Restaurant Association, National Restaurant Association, and International Spa Association. Visibly, you can view the signage and the stylish glass counters embedded in our enhanced design in the dining rooms, bars, counters, spa, and other guest interfacing areas. We expanded the spa by adding an additional indoor/outdoor relaxation area with ocean views. Although this investment was unplanned and certainly not on our radar when we entered 2020; we felt it was the environment a guest of Cliff House would expect and appreciate to secure a peace of mind.
As you ponder the guest experience, the following should provide you with an overview. Guests will have full use of their own vehicles in the self-parking lots while valet parking remains on pause. Our bell service will continue to assist with luggage throughout the resort. Upon arrival to your guestroom, you will remain the king or queen of your castle. Our housekeeping staff will not enter your room for mid-stay cleaning or turn down. However, through convenient touchless technology, you may request any needs and care while staying with us ranging from in-room delivery of dining, linens, or amenities. Our staff is equipped with facial masks and gloves. If a staff member is required to enter a room to assist with any required urgent guest issues, they will follow a strict protocol.
Bar service and large indoor gatherings are still not available by the State of Maine, however, we have provided additional services to enhance your dining experience. Tiller restaurant is serving brunch every day and dinner offerings with indoor and outdoor service, weather permitting. Additional clear glass dividers have been added for peace of mind and non-obstructive views to the ocean. In-room dining is always option for breakfast and dinner most days of the week. There are also picnic tables on Ocean Acres for those desiring a remote location to dine. Iconic Nubb’s Lobster Shack will offer lunch and dinner service for in-and outdoor dining four nights per week. Bald Head Coffee Co. will continue to serve wonderful baked goods and breakfast along with Bard Coffee on weekends. Hours for operations for dining will vary for mid-week visits post Columbus Day, so please be sure to check the website or request when making your reservation.
In Maine, guests traveling to resorts or lodges are required to follow certain protocol which includes wearing masks and practicing social distance. In addition, as of September 23, 2020, visitors who are not from Maine, Vermont, New Hampshire, Connecticut, New York, Massachusets, and New Jersey are required to complete a compliance certificate. This certificate includes measures for testing or quarantining and must be signed prior to or at time of arrival (Click Here). We anticipate changes to the protocol as results lessen from other states and post Labor Day.
The popular outdoor hot tub and indoor pool and hot tub will remain open all year for your enjoyment. On-site recreation and activities to entertain and magnify all of the interesting sites and sounds on scenic, coastal Maine will be choreographed through our Discovery Center and Concierge Team.
Once again, on behalf of our entire Cliff House team, we thank you for visiting with us and sincerely look to seeing you in the coming months and/or perhaps over the holidays. In the interim, please stay safe and healthy.
Nancy J. White
For Services and Protocols at the Resort Click Here
To Access and Remit the Travel Compliance Form Click Here
For Our own Testing Site Partner in Portsmouth, NH Click Here
For the Rapid Test Site in York, ME Click Here
For Overall Travel to Maine and FAQ Click Here